I don’t publish a paid newsletter, I host weekly Zoom calls with members. Substack’s ability to manage members is very limited, and they haven’t made any meaningful updates to their system in the four years that I’ve been using their platform.

That, along with other folks losing data without any help from the Substack team has made reassess how I want to run my business, which led to moving my paid subscribers to Memberful, who are owned by Patreon.

They were very extremely helpful, getting on Zoom calls with me to walk me through the process and answer my questions, which made the move that much easier. I’ve never had a Zoom call with anyone at Substack. Finding an email address to get the export process started was a challenge, too.

I had to start the process with their dumb AI help agent:

[SETH] Yes, I need to talk to someone about deauthorizing my Stripe/Substack integration.

[Agent] I can help you disconnect your Stripe account from Substack. Here are the steps:
1. Go to your Settings page in your Substack account
2. Click on ‘Danger Zone’ in the left navigation bar
3. Click on ‘Disconnect Stripe’ in the Danger Zone section
Please note that this action will:
– Automatically refund all your paid subscribers
– Cancel all paid subscriptions to your newsletter
– Notify your paid subscribers via email
– Revoke Substack’s access to your Stripe account
The required refund balance will be automatically calculated for you.
Sorry that didn’t resolve your question. Can you clarify how I can better assist you?

[SETH] No, I would like to talk to someone about this process.

[Agent] To better assist you with your Stripe/Substack integration concerns, I’ll need your email address to properly identify your account. Could you please provide the email address associated with your Substack account?

If you want to make the move, do not disconnect Stripe from your account unless you want to fully refund everyone all at once. Memberful was very helpful in walking me through this entire process. Heck, they even said to CC me on my emails to their support team!

So hey, if you’re a member, you can sign into your account here: https://social-media-escape-club.memberful.com/account

You’ll use the same address you used to subscribe to Social Media Escape Club on Substack. If you have any issues, just email me and we’ll get it sorted out: seth@socialmediaescape.club