Category: NewslettersCategory: Newsletters

Recently, Joi Katskee missed a friend’s show. She asked about it afterwards, and they said they posted about it on Instagram, which we all know your social media followers miss almost everything you post.

She followed up with success story of her own art installation, and shared about the win on a recent Escape Pod Zoom call:

“I texted probably 15 people about the show rather than posting on Instagram, and maybe over half of them showed up. They were like, Yeah, I’ll be there. Thank you for the invite.”

Posting to the most amount of people always feels like the right move. But if no one sees it, what good does that do? Does it just let you off the hook?

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I don’t publish a paid newsletter, I host weekly Zoom calls with members. Substack’s ability to manage members is very limited, and they haven’t made any meaningful updates to their system in the four years that I’ve been using their platform.

That, along with other folks losing data without any help from the Substack team has made reassess how I want to run my business, which led to moving my paid subscribers to Memberful, who are owned by Patreon.

They were very extremely helpful, getting on Zoom calls with me to walk me through the process and answer my questions, which made the move that much easier. I’ve never had a Zoom call with anyone at Substack. Finding an email address to get the export process started was a challenge, too.

I told another photographer to set up their newsletter on Substack, and here’s why:

• It’s free. You don’t get charged for importing your list.
• It just feels better to write on the platform, versus services like Mailchimp with their BLOCKS.
• Getting people to sign up is easier – you don’t need to create landing pages (like with Mailchimp). Every post is its own landing page, which is handy because you can send a post to a former (or prospective) client, and they can see what your newsletter actually looks like before signing up.
• As more and more people are signed up for newsletters on Substack, their email address is already “on file,” which removes even more friction to getting someone to sign up.

Here’s some photographer’s I subscribe to via Substack:

Raf

If you’ve got a list of former clients and prospects, don’t just add them to your email list. That’s bad form. No one likes to be added to an email list they didn’t ask for.

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Had a great time talking with Claire Venus via Substack Live. We covered a lot in this hour long chat!

Substack’s platform features and distractions: We talk about the increasing features on Substack, like Notes and video, which creates an “attention economy,” which is often times what we’re trying to avoid!

The value of an Email List: Direct access to your audience is so important, and very much worth the time and energy.

Monetization and payments: The challenge in asking for payment, and exploring options like “Buy Me a Coffee” buttons instead of paid subscriptions.

Hosting your own Zoom calls!

Connecting beyond vanity metrics: We talked about building genuine connections with readers and other writers through personal outreach, and small gatherings, and how that can be more valuable than viral hits or ranking on arbitrary leaderboards.

Tenacity in reaching readers: Not all subscribers see every post or email, so it’s necessary to employ “creative bothering” (thanks Cody Cook-Parrott) and talk about your offering more than once to make sure your message reaches your audience.

I got a few questions from CansaFis Foote via Substack Notes, and figured I’d share my answers with everyone. Enjoy.

Q. What made you choose this platform above all others?

Honestly, I started all of this using Circle, under the name HEAVY METAL EMAIL.

I wanted an online space for musicians to come together and talk about reaching their fans with an old-fashioned email newsletter. This was back in mid-2021 or so. I Tweeted about this little project and got about 19 people to click and sign up.

But things felt off.

I wasn’t using a newsletter to talk about newsletters, so I started looking for at Ghost, Beehiv, and of course Substack.

I picked Substack because I didn’t want to mess with designs and themes and settings, I just wanted to import my subscriber list of 19 people and send them an email.

Oh, and it was free.

With any new platform, the “Is this tool for me?” phase can get cloudy with just a 30-day trial to determine whether it’s a proper fit.

But then Substack rolled out Recommendations, which led to 2,000 new subscribers (remember, I started with 19).

Substack rolled out Notes, which feels like the early Twitter days. That’s led to making friends, paid clients, and plenty of fun interactions. It feels like I’m not just shoveling my “content” into a social media platform and hoping for a click.

Substack has let you upload video for the last few years, embed audio, and set up paid subscriptions, all for just a 10% cut.

For me, Substack is the place to be right now, and it’s built around the concept of having an email list. Call it social media if you want, but my email list will serve me for the next several years, even if this place goes out of business.

Q. Are there any other web spaces you recommend for creators?

This question always leads me to its deeper meaning, which sounds something like, “Where are some good places I can set up where MORE PEOPLE can see my stuff?”

Being “a regular” at 10 different coffee shops in town takes a lot of time and energy, so I’m always wary of going on that journey.

I recommend focusing on one or two places at most, intentionally driving the interest and clicks back to a place (Substack or your website) where people who want to become bigger fans of your work can subscribe to an email list.

When you spend all your time on social media platforms, you’re building an audience you can’t reach.

The long game is building an email list to reach people who want to hear from you.

Q. Would you recommend Substack over a personal webpage or is this better?

Substack is a platform like any other, and it can disappear tomorrow (that’s a reminder to export your email list).

Right now (9/24/2024), I recommend setting up Substack to give people an easy way to subscribe to your email list and to read your work online.

That said, I will always recommend you set up a website/blog to have a running archive of your work, a space on the internet that is wholly yours, where you control the branding, the vibes, the images, the typeface – everything.

I have a blog I’ve been updating since 2018 (sethw.xyz), and I’ve been adding and archiving my work from all over the internet, which dates back to 2004.

Austin is also on Tumblr, too (thanks Sarah Shotts for the heads up). I haven’t seen a post that links back to his work, but as you can see, right below his name, he links back to his site with three links, and his Substack.

Final thoughts:

Don’t leave your fans and readers to bounce around between different platforms like a pinball machine.

Have a website, provide a way for people to sign up for a newsletter, and then send them a damn good newsletter on occasion, telling them about the cool things you’re doing.

Then we get back to work.