Category: MemberfulCategory: Memberful

I’m a big fan of one-page websites, and How To Leave Substack is one such site.

We’re discovering more and more that centralized kingdoms of power are not the answer. Especially when such a platform has no back ups of your work when you inadvertently delete something, or when they send a push notification with a fucking swastika, or goes quiet while a known Substack Bestseller is accused of plagiarism.

I understand the “Asking Authors To Move” section of the How To Leave Substack website. But trust me, moving ain’t easy, as Tara McMullin wrote about this back in “Substack Has a Nazi Problem” era (Nov 2023),

“There’s the work that goes directly into making a move—researching the options, exporting and importing old content, learning how to use the platform, designing your profile or site, moving your audience, etc. There’s also the work that goes into establishing yourself within the network of a new platform, answering questions from your audience about the new platform, and figuring out what kind of content is going to work best on this new platform.”

It took me a solid month or two just to export my paid members to Memberful. I was afraid I’d break something, that some setting would be left un-checked and I’d double charge my members. Or have to refund everyone.

Working with Substack, turns out, is precarious.

There’s a lot of people who probably want to move, but many don’t even know what the options are at. But trust me, I’m telling lots of current Substack authors that they can move their paid members to Memberful.

Looking to move your paid subscribers off of Substack? I’ve moved mine to Memberful.
Got questions? Book a 1:1 call here, or explore my Email Guidance offering.

Using comfortable tools is important if we want to make the work we’re destined to make.

Note I didn’t say the “right tools.”

There’s lots of opinions and made up rules about the right tools to use, especially in the marketing of our creative work. The Social Media Escape Club is based upon dismissing the idea that social media is the right way to get our work out into the world.

For many, social media is uncomfortable. Dashboard metrics are uncomfortable. The idea of “creating content” to talk about work is uncomfortable. Using certain software tools, or computer programs – they’re uncomfortable.

We’re allowed to not use social media platforms, or perform at noisy bars.

We’re allowed to turn down opportunities that don’t align with our values.

We’re allowed comfort and ease in how we work, and how we make our art.

Says Kening Zhu in “the joy of missing out on platforms:”

“The more I’m nourished by my work, the more that others have the possibility of being nourished by it too.”

This is why I moved my paid members from Substack to Memberful. I don’t like what I’m seeing on that platform, and right now I wanted to ensure I could protect my member and data by moving somewhere else.

Was their discomfort in the move? Of course. But that’s what platforms do – they make it easy to stay. Untangling ourselves from these platforms is difficult work, but if there is comfort on the other side of that, then it’s worth it.

I don’t publish a paid newsletter, I host weekly Zoom calls with members. Substack’s ability to manage members is very limited, and they haven’t made any meaningful updates to their system in the four years that I’ve been using their platform.

That, along with other folks losing data without any help from the Substack team has made reassess how I want to run my business, which led to moving my paid subscribers to Memberful, who are owned by Patreon.

They were very extremely helpful, getting on Zoom calls with me to walk me through the process and answer my questions, which made the move that much easier. I’ve never had a Zoom call with anyone at Substack. Finding an email address to get the export process started was a challenge, too.

(more…)