Category: CommunityCategory: Community

Before you get to 1,000 true fans, try getting to 100. This from Mariah Friend:

Shout out to Seth Werkheiser for constantly reminding me that real connection + relationships trump the social media algorithms time after time.

Last week, I published my debut novel, The Pattern Shop and personally reached out to 100+ people to celebrate and offer them gratitude for being a part of my journey.

Do you know what happened?

Over a third of those people bought books. That’s 30% compared to the average social media conversion rate of 3%.

She goes on to say that it’s not just about sale, but “it’s about the conversations I had with friends I hadn’t spoken to in years.”

Today I did an hour long “Office Hour”, and we got into doing Substack Lives, how to show up for the people who already read your work, why lives aren’t an audience-growth hack, building community, running Zoom calls, starting tiny email circles, ditching Instagram/TikTok, and creating offerings for your audience.

I warned that we shouldn’t think of Substack Lives as an audience builder, but rather a way to let your existing audience get closer to you.

“Use Substack Live to show up for the people who already know you — not to chase new subscribers. Don’t treat it like some growth hack or algorithm play. Think of it as getting closer to the folks who are already here, the ones who actually read your work. Show them your vibe, how you talk, how you think. That’s where the trust comes from — not trying to perform for a crowd that isn’t even watching.”

When setting up a Substack Live, you’ve given the option to send an email to your subscribers to let them know. Someone asked if I do that or not.

“Send the email. If people get pissy about it, bye. Hit the road. I’m doing things, and I’m going to tell people about them. You’re either along for the ride or you’re not.”

On building offers when you don’t really know what your audience wants:

“Stop overthinking your offers. Don’t send a giant survey asking people what they want — most won’t fill it out anyway. Just say, ‘Hey, I’m doing this. Come along if you want.’ If no one shows up, cool. You didn’t waste time building a whole thing no one needed. Show up, do the work, and let people join or not.”

I saw someone marketing their music production services in text, outlining the discount, the expiration of the offer, and who might be interested.

No evidence, just details.

Their website showed the albums they worked, a display of musicians who trusted them with their art, their vision.

That’s evidence.

Along the same line are folks who offer 1:1 coaching calls, which is something that’s built on trust. It’s hard enough to get on a Zoom call with someone you know, right?

That’s why I put a video on my 1:1 booking page, and I tell clients to do the same.

Show evidence of how you talk. Your cadence. Your tone. Make it wonderfully obvious that you’re someone they can trust enough to hit “book a call.”

You don’t need more details, you need more evidence.

This is where I think the magic lies is moving away from social media, from Olivia Rafferty:

“What I’m really toying with is the idea of quitting Instagram for all of 2026, as an experiment. This kinda frightens me because I want to do another crowd finder this year, and Instagram was surprisingly useful and getting some pledges last time I did it. But I just feel like my creativity and headspace will be the better for it?”

As I’ve spent less time on social media over the last few years, I had time to host weekly Zoom calls with my subscribers.

I am a better person because of it.

If you would have asked me in 2023 to moderate a panel about artists leaving social media, I woulda said no way – I’d be terrified! But now? I’ll do it this afternoon on Zoom, let’s go.

Sure, if I stayed on social media I could have gained more likes, potential subscribers, some opportunities, but I’d have been the same Seth.

Today I am a better communicator, writer, person because I’ve put my time and energy into people instead of platforms.

Stuff we covered from a recent Office Hour Substack Live:

• The “boring stuff” that actually moves your career, like emailing people, following up, doing the unsexy work that compounds.

• Stop worshipping social platforms. Algorithmic reach is terrible, 90% of your audience doesn’t see your posts, email beats everything. RSS is even better.

• Audience-building for musicians. Embed your music, play live, collect emails in person, nurture your actual fans, don’t drive traffic to Spotify or YouTube.

• Let people pay you in multiple ways. Use Patreon, Ko-fi, PayPal, Stripe links; don’t make anyone jump through hoops to support you.

• Local, in-person proof builds trust — photos of real events, showing up in the world, and letting that strengthen the online side of your work.