Category: Email GuidanceCategory: Email Guidance

Before seeking more (subscribers, audience, fans), seek flow. This is something I bring up a lot through my Email Guidance offering.

Is your website set up in a way that pulls people in? Or is it a bunch of links to third party platforms that seek only to monetize and collect data from your fans?

Does your sales page include comforting and informative videos about what you offer? Or do you only post those sorts of videos on Instagram for just 3% of your followers to see?

Does your store have more than one item (this one from Laura Kidd 💌 Penfriend) in stock?

We want to expand and grow our audience, but stepping back and making subtle changes to our current operations might be a better place to start.

I worked with artist IKSRE via my Email Guidance offering, where we swapped emails about getting Instagram followers to their Substack email list, clarifying her live offerings, and their website.

They were originally on Square Space, but I introduced them to my WordPress guy Tommy and now they have this great new site!

Note the lead image which says THIS IS ME, then the “latest from the blog.” This shows things are current, updated, “this is what I’ve been doing lately.”

(more…)

I’ve been saying we should be get back to blogging and updating our websites for awhile now. Here’s some feedback from a recent Email Guidance client who added a blog to their site:

“Literally within one week (of adding the blog) this led to an invitation to give a talk (you know the old-fashioned way, you introduce yourself to someone cool, they look you up, find your website and boom).”

If someone needs an account to see your work, it’s not really public, so make sure your best work is available for everyone to see on the world wide web.

Someone asked me via my Email Guidance offering about how to get more people to their site without social media, and how to get more sales (I’m paraphrasing), and this is a lightly edited version of my reply:

I’m going to push back on the “growing your audience” or getting more “eyeballs” thing and jump into TRUST, and how we build that online.

Because like, social media sorta made it “easy” to build trust because we could just take our phones and make videos and then people could see those videos and they heard our voice, they saw our face, they saw the expressions, and social media made it possible for us to put on display who we were. That was wonderful. 

And so I go to your website, and I see your many offerings, but I don’t see you.

Sure, I see photos of you, and I see lots of text, but I don’t see you. Who are you? Why should I hit that BOOK HERE button?

If I’m just a random visitor from the internet that happened to come across your site, your site looks just like everybody else’s with great pictures, nice writing, and a book now button. Where’s the trust though?

For me, it’s all about the trust, and I think the video aspect that we got from social media is something that’s so vitally important on our own websites. 

So, what if instead of trying to build all these new ways to get people to our website (that’s not converting), we poured more of ourselves, our true authentic selves, into making videos that fit into the places on our websites that make and build trust? 

I’m not saying we have to become YouTube influencers by any means, but I think even something as low-tech as recording a Zoom-style video that shows people what it’s like to show up on camera with us can go so far in building trust.

it’s scary getting on a Zoom call with someone you don’t know. But it’s easier to get on a Zoom call with someone you do know.

How many of your friends, if they asked you right now to get on a Zoom call, would you be easily to say yes to?

In a recent Email Guidance session, someone told me about spending too much time on social media promoting their podcast.

Promoting our work on social media leads to likes and replying to comments and responding to DMs.

Thus, our marketing efforts on social media lead to more work on social media; we keep feeding the machine, and the machine gives you more busy work.

Eventually our work suffers because we’re also cos-playing as a social media manager.

Instagram and Facebook love all the time that we devote to promoting our work, all while we’re spending less time doing the work. We’re on their platforms engaging and interacting in the hopes of getting more likes, views, impressions. Pull the lever, win a prize!

But the prize we’re looking for rarely comes. We’re hoping for the click, which could lead to the subscribe. We engage, we like, we spend another 20 minutes interacting, hoping for the elusive click.

Let’s stop hoping and realize the truth: RSS exists.

Podcast players pull in new episodes via an RSS feed, and “feed readers” like NetNewsWire (my favorite) let us subscribe to blogs (even Substack newsletters and YouTube videos).

So when we publish a new piece, people get it without interference from algorithms, spam folders, or promotions tabs.

And if we devote time to making great work instead of feeding social media platforms, it would seem that our work could grow by delivering it directly to the people who care.

More on RSS:
“In defense of RSS” by Seth Godin

“The ancient technology of the RSS feed” by TK (YouTube short)